Answers to common ICT, support, and delivery questions.
If you need help choosing a service or preparing a project scope, start here. You can also contact us directly for tailored guidance.
1. What ICT services does Global Stack provide?
We provide cloud infrastructure, networking, cybersecurity, data platform, DevOps automation, managed support, domain registration, and business email services.
2. Do you work with small businesses or only enterprises?
We work with both growth-stage businesses and enterprise teams. Solutions are scoped according to your size, risk profile, and growth goals.
3. Can Global Stack manage our existing infrastructure?
Yes. We can assess, optimize, and support your existing environment before planning any migration or redesign.
4. How long does a cloud migration normally take?
Most migrations run in phased waves over weeks or months depending on workload complexity, compliance requirements, and downtime tolerance.
5. Which cloud platforms do you support?
We support Microsoft Azure, AWS, and Google Cloud Platform, including hybrid and multi-cloud operating models.
6. Do you offer 24/7 support?
Yes. We offer 24/7 monitoring and managed support options with clear escalation paths for business-critical services.
7. What are your response times for critical incidents?
Response times are tied to the selected support plan, with highest-severity incidents escalated immediately under managed support agreements.
8. Do you help with cybersecurity compliance?
Yes. We help align controls and operations with compliance frameworks and audit expectations through practical implementation.
9. Can you implement secure VPN and remote access?
Yes. We design and deploy secure remote access architectures including VPN, segmentation, identity, and access governance.
10. Do you provide backup and disaster recovery planning?
Yes. We implement backup policies, restore testing routines, and disaster recovery runbooks to improve operational resilience.
11. Do you offer domain registration and DNS management?
Yes. We can register domains, manage renewals, configure DNS records, and support secure domain lifecycle management.
12. Can you migrate our business email with minimal downtime?
Yes. We plan staged cutovers and migration windows to reduce disruption while maintaining mailbox integrity.
13. Do you support Microsoft 365 and Google Workspace?
Yes. We support setup, migration, security hardening, and ongoing administration for both collaboration platforms.
14. How does the quotation process work?
Submit your requirements through our website, phone, or WhatsApp. We scope your needs and provide a clear estimate and rollout approach.
15. Are your prices once-off or monthly?
Most engagements combine once-off setup work with recurring monthly services for support, hosting, or ongoing operations.
16. Do you require long-term contracts?
Contract terms depend on service type. We offer project-based engagements as well as managed agreements for continuous support.
17. Will we receive documentation after implementation?
Yes. We provide documentation such as architecture notes, access records, runbooks, and operational procedures.
18. Can your team train our internal IT staff?
Yes. We can include knowledge transfer sessions and technical handover workshops for your internal teams.
19. How do we start a project with Global Stack?
Start with a consultation request. We then schedule discovery, define scope, and propose a practical delivery plan.
20. How can we reach support after hours?
Clients on managed support plans use agreed support channels and escalation routes, including after-hours incident handling.
Still need clarity before you start?
Share your environment and goals. We will help you choose the right service stack and rollout path.