FAQ
Questions, answered
Useful answers before we touch your cloud, security, network or support stack.
No mystery tickets. No vague retainers. Just clear answers before the work starts.
01What ICT services does Global Stack provide?
We provide cloud infrastructure, networking, cybersecurity, data platforms, DevOps automation, managed support, domain registration, and business email services.
02Do you work with small businesses or only enterprises?
We work with growth-stage businesses and enterprise teams. Solutions are scoped around your size, risk profile, budget, and growth goals.
03Can Global Stack manage our existing infrastructure?
Yes. We can assess, optimize, document, and support your existing environment before planning any migration or redesign.
04How long does a cloud migration normally take?
Most migrations run in phased waves over weeks or months, depending on workload complexity, compliance requirements, and downtime tolerance.
05Which cloud platforms do you support?
We support Microsoft Azure, AWS, and Google Cloud Platform, including hybrid and multi-cloud operating models.
06Do you offer 24/7 support?
Yes. We offer 24/7 monitoring and managed support options with escalation paths for business-critical services.
07What are your response times for critical incidents?
Response times are tied to the selected support plan, with highest-severity incidents escalated immediately under managed support agreements.
08Do you help with cybersecurity compliance?
Yes. We help align controls and operations with compliance frameworks and audit expectations through practical implementation.
09Can you implement secure VPN and remote access?
Yes. We design and deploy secure remote access architectures including VPN, segmentation, identity, and access governance.
10Do you provide backup and disaster recovery planning?
Yes. We implement backup policies, restore testing routines, and disaster recovery runbooks to improve operational resilience.
11Do you offer domain registration and DNS management?
Yes. We can register domains, manage renewals, configure DNS records, and support secure domain lifecycle management.
12Can you migrate our business email with minimal downtime?
Yes. We plan staged cutovers and migration windows to reduce disruption while maintaining mailbox integrity.
13Do you support Microsoft 365 and Google Workspace?
Yes. We support setup, migration, security hardening, and ongoing administration for both collaboration platforms.
14How does the quotation process work?
Submit your requirements through the website, phone, or WhatsApp. We scope your needs and provide a clear estimate and rollout approach.
15Are your prices once-off or monthly?
Most engagements combine once-off setup work with recurring monthly services for support, hosting, or ongoing operations.
16Do you require long-term contracts?
Contract terms depend on service type. We offer project-based engagements as well as managed agreements for continuous support.
17Will we receive documentation after implementation?
Yes. We provide documentation such as architecture notes, access records, runbooks, and operational procedures.
18Can your team train our internal IT staff?
Yes. We can include knowledge transfer sessions and technical handover workshops for your internal teams.
19How do we start a project with Global Stack?
Start with a consultation request. We then schedule discovery, define scope, and propose a practical delivery plan.
20How can we reach support after hours?
Clients on managed support plans use agreed support channels and escalation routes, including after-hours incident handling.
Still need clarity before you start?
Share your environment and goals. We will help you choose the right service stack and rollout path.
contact Global Stack